The model is intended to serve as a flexible guide.

There are two levels within each of the core competencies – operational and mastery. The mastery level builds upon the operational level of each core competency.

Core Competencies

1. Communication

Shares information with and receives information from constituencies using oral, written and interpersonal communication skills.

  • Behavioral Indicators – Operational level
  •  •    Builds and maintains effective working relationships with customers and colleagues
     •    Receives information to seek and understand differing perspectives
     •    Uses interpersonal skills to build cooperative relationships
     •    Receives and learns from feedback
     •    Tailors and presents information to diverse audiences using a variety of communication delivery methods (e.g., written, electronic, oral, interpersonal)
     •    Creates clear and concise written communication
     •    Uses negotiation and mediation skills
  • Behavioral Indicators – Mastery level
  •  •    Leverages working relationships with customers and colleagues to build strong connections, cooperation and collaboration
     •    Actively seeks perspectives from others to ensure inclusiveness and understanding
     •    Models interpersonal communication that invites participation and future dialogue
     •    Encourages feedback and uses it as a factor when considering personal and or organizational changes
     •    Tailors and delivers high‐level presentations to diverse audiences using a variety of communication delivery methods (e.g., written, electronic, oral, interpersonal)
     •    Creates impactful written communication; improves others’ writing through editing and feedback process
     •    Facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions

2. Decision Making

Makes sound decisions while demonstrating integrity.

  • Behavioral Indicators – Operational level 
  •  •    Distinguishes relevant from irrelevant information
     •    Uses sound judgment and integrity to make clear, transparent decisions
     •    Makes decisions based on relevant information
     •    Makes decisions in a timely manner
  • Behavioral Indicators – Mastery level
  •  •    Helps others distinguish relevant from irrelevant information and resolves discrepancies
     •    Models the use of sound judgment and integrity to make clear, transparent decisions regarding complex and/or sensitive issues or materials
     •    Makes independent, critical decisions based on relevant information
     •    Applies solutions based on decisions in a timely manner

3. Leadership

Inspires others toward a common vision and fosters trust and ethics.

  • Behavioral Indicators – Operational level
  •  •    Demonstrates  individual leadership skills (e.g., interpersonal, communication, political acumen)
     •    Generates trust and credibility; displays honesty, integrity and ethical behavior
     •    Inspires others to act
     •    Employs political acumen skills
     •    Influences others
     •    Accepts responsibility for success and failures
     •    Develops self
     •    Recognizes and acknowledges achievements of others
  • Behavioral Indicators – Mastery level
  •  •    Models leadership skills and aligns actions with shared values
     •    Exemplifies integrity and expects honest, ethical behavior from others
     •    Inspires others to act and fosters a climate of motivation
     •    Demonstrates a high level of political acumen in all situations
     •    Persuades and encourages others to adapt to desired changes
     •    Enables others to accept responsibility for their own work and creates a culture of accountability
     •    Coaches and develops others
     •    Recognizes and acknowledges efforts as well as achievements of others

4. Diversity, Equity and Inclusion

Demonstrates respect, equitable behavior and empathy for a diverse community.

  • Behavioral Indicators – Operational level
  •  •    Promotes and sustains a community that acknowledges and celebrates differences
     •    Creates opportunities for inclusion in a variety of settings
     •    Shows respect for people and their differences
     •    Works to understand the perspectives of others and demonstrates empathy
     •    Works to build mutual respect, fairness and equity
  • Behavioral Indicators – Mastery level
  •  •    Advocates for the UC Davis Principles of Community in all interactions
     •    Designs and advocates for inclusive practices in all settings
     •    Advocates for deep understanding and respect for the diversity of cultures, values, perspectives and beliefs
     •    Works to understand the perspectives of others and encourages them to provide their perspectives
     •    Models and promotes mutual respect, fairness and equity to foster a sense of belonging

5. Problem Solving and Innovation

Identifies problems and seeks best solutions.

  • Behavioral Indicators – Operational level
  •  •    Identifies issues and problems
     •    Gathers and organizes data related to problems
     •    Analyzes and synthesizes data to generate potential solutions
     •    Consults others during various phases of the problem solving process
     •    Demonstrates creative and innovative thinking to find best solutions
     •    Responds to challenges and problems in a timely manner
  • Behavioral Indicators – Mastery level
  •  •    Communicates in a variety of media, information regarding issues and problems
     •    Exercises independent judgment in gathering and organizing data related to problems
     •    Analyzes and synthesizes highly sensitive and complex data to generate potential solutions
     •    Mobilizes others during various phases of the problem solving process
     •    Models creative and innovative thinking to find best solutions
     •    Anticipates challenges and problems and responds in a timely manner

6. Quality Improvement

Strives for high quality performance and takes initiative to make improvements and deliver results.

  • Behavioral Indicators – Operational level
  •  •    Sets and meets quality improvement targets
     •    Strives for efficient, effective, high quality performance
     •    Delivers results by deadlines
     •    Responds to difficult situations and takes initiative to make improvements
     •    Focuses on quality
  • Behavioral Indicators – Mastery level
  •  •    Uses benchmarking and reviews best practices to set and meet quality improvement targets
     •    Takes initiative and evaluates trends to improve efficiency and effectiveness resulting in high quality performance in self and in the organization
     •    Manages timeframes and deadlines
     •    Displays resiliency and takes proactive measures to make improvements
     •    Ensures the delivery of high quality results

7. Service Focus

Values and delivers high quality, innovative service to all customers.

  • Behavioral Indicators – Operational level
  •  •    Seeks to understand organizational business needs
     •    Seeks to understand customer needs
     •    Responds to customer needs
     •    Recommends solutions to customer needs
     •    Assumes shared accountability for improving service delivery
  • Behavioral Indicators – Mastery level
  •  •    Identifies and assesses organizational business needs
     •    Identifies and assesses customer needs
     •    Models innovative ways to respond to customer needs
     •    Uses best practices to develop solutions and respond to customer needs
     •    Evaluates customer satisfaction and uses the data to improve service delivery

8. Stewardship and Managing Resources

Demonstrates accountability, discretion and sound judgment in managing university resources.

  • Behavioral Indicators – Operational level
  •  •    Exercises accountability in managing university resources
     •    Uses discretion and sound judgment
     •    Understands university values
     •    Understands and applies university policies and procedures
     •    Manages resources
     •    Manages budgets
     •    Adheres to university safety guidelines
     •    Manages risks
  • Behavioral Indicators – Mastery level
  •  •    Models accountability in managing university resources in an open, effective manner
     •    Models the use of discretion and sound judgment
     •    Embraces university values and integrates them when managing any resources
     •    Establishes and promotes university policies and procedures
     •    Displays stewardship when allocating and managing resources
     •    Oversees budgets
     •    Models and promotes behavioral safety in accordance with university safety guidelines
     •    Raises awareness in others about managing risks

9. Strategic Planning

Uses a holistic approach to align priorities with overarching goals, and measures outcomes of planning efforts.

  • Behavioral Indicators – Operational level
  •  •    Understands the “big picture” and vision of the organization
     •    Aligns priorities with goals
     •    Measures outcomes
     •    Seeks input from a variety of constituencies
     •    Considers alternative solutions
     •    Comprehends connections within complex issues
     •    Creates budgets
     •    Implements change
     •    Organizes projects and associated time and priorities
  • Behavioral Indicators – Mastery level
  •  •    Champions the organization’s vision
     •    Establishes priorities and ensures their alignment with goals
     •    Establishes methodology for measuring outcomes; communicates results
     •    Seeks input from a variety of constituencies and uses the feedback to redirect efforts as needed
     •    Seeks, evaluates and implements alternative solutions
     •    Encourages others to appreciate connections within complex issues
     •    Oversees budgets
     •    Manages change
     •    Oversees project management and implements strategies

10. Teamwork

Encourages cooperation, collaboration and partnerships.

  • Behavioral Indicators – Operational level
  •  •    Cooperates and collaborates
     •    Is flexible
     •    Contributes to the team
     •    Shares accountability
     •    Works in partnership with others
     •    Organizes effective teams
  • Behavioral Indicators – Mastery level
  •  •    Fosters cooperation and collaboration in others through trust‐building and relationships
     •    Encourages and enables flexibility
     •    Facilitates and models teamwork across the organization
     •    Creates a culture of accountability
     •    Fosters partnerships towards a shared vision
     •    Builds effective teams across organizations and levels, inside and outside own organization

11. Managing People

(additional core competency for managers and supervisors)
Coaches, evaluates and develops people; aligns performance with university goals.

  • Behavioral Indicators – Operational level
  •  •    Recruits, selects and works to retain employees
     •    Delegates tasks, sets performance expectations and supervises work of others
     •    Monitors and assesses work performance
     •    Provides objective behavioral feedback
     •    Creates opportunity for employee development
  • Behavioral Indicators – Mastery level
  •  •    Facilitates the recruitment, selection and retention of employees
     •    Delegates assigned tasks in alignment with operational goals
     •    Coaches to maximize achievement of performance expectations
     •    Models objective behavioral feedback
     •    Champions employee development for career growth and mobility