SSO Operations

Shared Services Organization 

Service Desk

The Service Desk is the first point of contact for the Shared Services Organization. Service Desk Analysts respond to all incoming phone and email inquiries, as well as reviewing all incoming Ask a Question and Report a Problem cases. The Service Desk provides reporting to management, conducts training sessions for clients and staff on AggieService, manages I-9 Tracker requests, participates in the Change Advisory Board meetings and facilitates requests for Aggie Service case form updates, to name a few.

Phone:  530-754-4772
Email:   aggieservice@ucdavis.edu 

Ben Mundy

Ben Mundy
Service Desk Analyst, Lead

 

Beth Hoffman

Beth Hoffman
Service Desk Analyst

 

Samantha Stowers

Samantha Stowers
Student Service Desk Analyst

 

Carmen Valladares

Carmen Valladares
Service Desk Analyst

 

Michael Bricker

Michael Bricker
Service Desk Analyst