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Shared Services Organization

The Shared Services Organization provides administrative support functions for both UC Davis and UC Davis Health in Human Resources, Payroll, and Leaves.

Aggie Service
Aggie Access
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Jim Hankins, Executive Director
Jim Hankins Headshot. He is wearing a blue suit and smiling at the camera.

There was a project started up called the Student Hire Experience to encompass more than just processing. We set out asking, "how we can make this more broad, to include tangible job skills they can take away from the experience above and beyond just making money?"

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Customer Kudos

“With our many contracted staff needing extensions, we appreciate the SSO staff's responsiveness, particularly during this period of time when the review committee's workflow is now in the loop.” [Mario Gallegos]

“You rock!” [Michael Bricker]

“Amanda [Donahue] was absolutely amazing! She resolved my case quickly, accurately and was an excellent communicator”

“Thank you, [Diana Martinez], for getting this done so quickly and keeping me in the loop!”

“Thank you, [Mario Gallegos], for your diligence while the new WFM process was inserted into our normal operations.”

“I appreciate Shryl [Avril]'s timely response to this request. This helps in expediting the hiring process as needed :). Thank you so much! - Sincerely, Connie”

“Very rapid response to my initial e-mail, as well as rapid resolution to my concerns.” [Annabel Andalon]

“Thanks very much, [Donna Erickson], for providing the information we needed to keep our reporting structure straight!!”

“Donna Erickson has always provided exceptional service for many years, and I greatly appreciate her hard work and customer focus she has.”

“Excellent!” [Annabel Andalon]

“received response immediately.” [Annabel Andalon]

“Thank you, Records Team!” [Shryl Avril]

“Thank you, [Beth Hoffman], for helping me so quickly with my access and providing initial instructions that were easy to understand!”

“Carrie does her best to make an incredibly confusing process move smoothly with clear and frequent communication. Thanks, Carrie [Maillard]!”

“Thank you, Shryl [Avril], for the timeliness of this request! It was very crucial that I received this right away in order to meet an on-boarding deadline! Thanks again!”

“Thank you, [Jessica Fung], for the quick response :)”

“Smooth process.” [Annabel Andalon]

“I requested performance evals for job candidate and received the evals within 24 hours. Very timely and helpful. Thank you, [Christin Espinoza]!”

“Very fast! Thank you, [Diana Martinez]!”

“Aggie Access credentials provided promptly” [Jessica Fung]

“Thank you, [Vicki Klein]!”

“[Christin Espinoza] is fabulous!”

“Amanda [Donahue] is so wonderful. She always answers my questions in a timely and accurate manner--thank you Amanda!”

“I really appreciate the quick turnaround on this case!! The student will be happy.” [Lauren Losada]