Shared Services Organization

The Shared Services Organization provides administrative support functions for both UC Davis and UC Davis Health in Human Resources, Payroll, and Leaves.

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Jim Hankins, Executive Director

 

Jim Hankins Headshot. He is wearing a blue suit and smiling at the camera.

There was a project started up called the Student Hire Experience to encompass more than just processing.  We set out asking, "how we can make this more broad, to include tangible job skills they can take away from the experience above and beyond just making money?"

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Customer Kudos

“I submitted a ticket for access and followed up with a phone call and they were able to expedite. Very much appreciate! Thank you [Samantha Stowers]”

“Really Quick Service!!!! [Annabel Andalon]”

“Thank you!! [Donna Erickson]”

“Tura [Jenkins] is always a pleasure to work with and very helpful.”

“Super fast replay with concise helpful response. [Chelsea Acevedo]”

“Thank you Shryl [Avril].”

“I was surprised and pleased with the fast turnaround, and the follow up email was very helpful, and clearly answered my questions. Thank you so much to Cheyenne [Johnson]!"

“Great experience, thanks! [Lauren Losada]”

“Always perfect! [Samantha Stowers]”

“Thank you for prompt action on this. [Annabel Andalon]”

“[V]ery pleased! [Jamie Nutile]”

"Always excellent customer service from this group! [Beth Hoffman]”

“ [T]hank you!! [Cheyenne Johnson]”

“KRISTINA CAMPAS is amazing!!!!! Always helpful and communicative!”

“Excellent services as usual - thank you for your help! [Gwenner Miller]"

“The system is new to me but the support is great by adding the human element. Great job leaving that in. [Jennifer Drake]”

“I had a resolution to my request within 24 hours. I really appreciate the quick turnaround. [Cheyenne Johnson]”

“I requested the access this morning and was able to use the feature by this afternoon. Prompt and accurate service. [Jessica Fung]”

“There were clear instructions available online that were consistent with the instructions I received by email. I was expecting this to take a couple of days, but it was resolved within minutes. [Chelsea Acevedo]”

“Thanks to Cheyenne Johnson for their quick response and actions!”

“Lauren Losada is amazing and is the only person in her department that has ever reached out to me directly on Teams to solve issues, ask questions, and get things done. What has usually taken days with wild amounts of back and forth through email or the system, took 30 minutes to complete because she was willing to talk with me directly. I honestly hope that others in her department take her lead as it makes things much easier, efficient, and builds a lasting relationship built on trust. Absolutely love Lauren and truly believe she deserves recognition for being a rock star!”