Help the SSO Help You!
We continue to value your patience and partnership as we work towards UCPath stabilization. Below are updates and tips that you can use to help the SSO teams serve you better.
AggieService Cases: Avoid submitting duplicate cases. Communicate inside the case and reference Case # if submitting a Question or Problem. Review the case for comments and/or emails. And for awareness, copy Teri Sugai (email@example.com) and Nicole Snethen (firstname.lastname@example.org) if there is an action that you have not received updates on or is becoming more urgent.
Prioritization of Work: In order to most efficiently work through the current case load, we are prioritizing New Hires, Payroll, and Pay Impacting actions.
Timeframes: Many actions and problem resolution are taking longer. This is primarily due to incoming Question Cases involving higher level of complexities. In addition, researching cases is being impacted by the system access we now have. Approval timeframes at the UCPC level affect our local service channel’s time to completion. We have very limited flexibility as we had prior to UCPath GoLive.
Communication: Based on client requests and priority, we will continue to email time sensitive critical information. As we continue to understand more about timeframes reflective of our limited UCPath flexibility, we will keep you informed. Specific to broader impacting issues, not all resolutions are owned by the Service Channels and we will do our best to provide updates on resolution progress and ownership. Because of the large amount of information being received throughout Campus and Health, our goal is to provide you with the most clarity and up-to-date resolution information as possible.